The Digital Broadband Migration and the Federal Trade Commission: Building the Competition and Consumer Protection Agency of the Future

INTRODUCTION ....................................................................................... 1 I. THE FTC’S POLICY PORTFOLIO AND THE INTERNET .............. 2 II. ACHIEVING SUPERIOR INSTITUTIONAL DESIGN: THE IMPORTANCE OF LONG-TERM INVESTMENTS IN CAPABILITY ................................................................................... 3 III. THE FTC AT 100: CHARACTERISTICS OF GOOD AGENCY PRACTICE ...................................................................................... 7 A. Clear Statement of Goals ........................................................... 8 B. Process to Set a Strategy ............................................................. 8 C. From Case-Centrism to Effective Problem Solving ................... 10 D. Effective System of Internal Quality Control ............................ 14 E. Investments in Building Knowledge ........................................ 14 F. Recruiting and Retaining Human Capital .............................. 17 G. Constructing and Improving Networks with Other Institutions ............................................................................. 18 H. Communication with External Constituencies ......................... 21 I. Ex Post Evaluation ................................................................ 22 CONCLUSION: A REPORT CARD ON GOOD ADMINISTRATIVE PRACTICE ............................................................................................... 23